Last updated: August 22, 2026
This Privacy Policy explains how DocumentationExpert ("we", "us", "our") collects, uses, discloses and safeguards information when you visit https://documentationexpert.com (the "Site") or contact us for documentation assistance. By using the Site, you agree to the practices described here.
1. Information We Collect
We may collect the following categories of information:
- Information you provide directly — your name, email address, phone number and message content when you use our contact form, email us, or message us on WhatsApp.
- Service-related documents — if you choose to share identity or supporting documents with us over email or WhatsApp to proceed with a service, we handle these solely to assist with the requested application.
- Automatically collected data — standard technical data such as browser type, device type, pages visited, and approximate location (via IP address), typically collected through cookies and similar technologies.
2. How We Use Information
- To respond to enquiries and provide the documentation assistance you request.
- To communicate updates about an application or service you have asked us to help with.
- To maintain, secure and improve the Site and understand how it is used.
- To comply with applicable legal obligations.
We do not sell your personal information to third parties.
3. Cookies & Similar Technologies
The Site uses cookies and similar technologies to operate correctly and, where enabled, to serve relevant advertising. Cookies are small text files stored on your device. You can control or delete cookies through your browser settings; disabling cookies may affect some Site features.
4. Advertising & Google AdSense
This Site may display advertisements served by Google and other third-party advertising vendors, including through Google AdSense. These vendors use cookies (such as the Google "DoubleClick" cookie) to serve ads based on your prior visits to this and other websites.
- Google's use of advertising cookies enables it and its partners to serve ads based on your visits to this Site and/or other sites on the Internet.
- You may opt out of personalised advertising by visiting Google Ads Settings.
- You may also opt out of some third-party vendor cookies via aboutads.info/choices.
Third-party vendors, including Google, may combine information collected from this Site with information collected elsewhere for ad personalisation. We do not control these third-party cookies; please refer to the respective third party's own privacy policy for further information.
5. Analytics
We may use analytics tools (such as Google Analytics) to understand aggregate usage patterns on the Site. These tools collect information such as pages viewed, time on page and general location, typically in a form that does not directly identify you.
6. Data Sharing
We share information only: (a) with your consent, for example when a service genuinely requires submitting your documents to a government portal or office; (b) with service providers who help us operate the Site (such as email or hosting providers), under confidentiality obligations; or (c) where required by law.
7. Data Security & Retention
We take reasonable technical and organisational measures to protect information you share with us. We retain personal information only as long as necessary to provide the requested service or as required by law, and aim to delete or anonymise it thereafter.
8. Children's Privacy
This Site is not directed at children under the age of 13, and we do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can remove it.
9. Your Rights
Depending on your location, you may have the right to access, correct, or request deletion of your personal information, or to object to certain processing. To exercise these rights, contact us using the details below.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Material changes will be reflected by updating the "Last updated" date above. Continued use of the Site after changes take effect constitutes acceptance.
11. Contact Us
Questions about this Privacy Policy or your data can be sent to ask.documentationexpert@gmail.com or via our Contact page.